In the service design workshop participants address a current issue that needs resolution and use service design methodology to solve it. The service design methodology which combines the principles and tools of human-centered service design and design of sustainable operating models.
Learning outcome. As a result of passing the service design stage, the program participants acquire the necessary basic knowledge of human-centered service planning and practical skills with which to apply the new knowledge in their work in the future. Practical skills include:
the ability to distinguish the stages of service development and their characteristics;
the ability to define different aspects of the problem and to map and describe the current situation;
analyzing the needs and experiences of service users;
choosing metrics for assessing the current situation and setting goals;
offering solutions to improve the service;
combining practical skills and methods;
the ability to plan cooperation both within the institution and with other institutions and other related parties;
ability to define and plan follow-up activities;
the ability to prepare a sustainable action plan for the realization of the service idea;
the ability to describe the idea of the service in the project form necessary for applying for funding.
New approaches can be applied both in the development of new services and solutions and in the improvement of existing ones. Different topics of service design (understanding users and the problem, choosing a focus, conducting interviews, analyzing qualitative information, finding solutions, prototyping, testing solutions with users, creating an action plan) support each other and strengthen the learning outcomes. The materials of the methodologies used in the workshops are available to the participants.