“You know, I was sitting on the conference presidium table like a yogi and now there is a picture of it on the front page of their national daily newspaper. Is it a big mess?” asked a then foreign minister from me during a sauna party when I was a young diplomat.
It happens that things go wrong or someone acts in an unconventional way. It gets bad when people have no idea how to communicate within an organisation and to the outside after a failure or misfortune.
It is possible to predict most of the crises that can affect an organization when putting a real effort into it. It is also possible to plan mitigation and crisis management measures in advance. When things go wrong it is extremely important to have a good communications plan in place in order to avoid escalation and minimize damage. I can help even when everything has gone wrong, something can usually still be saved and used as a learning tool for the future.
It is said that hard in practice and easy in combat. Therefore, I offer an opportunity to discuss the potential crises with the team and practice reactions in a crisis simulation.
It happens that things go wrong or someone acts in an unconventional way. It gets bad when people have no idea how to communicate within an organisation and to the outside after a failure or misfortune.
It is possible to predict most of the crises that can affect an organization when putting a real effort into it. It is also possible to plan mitigation and crisis management measures in advance. When things go wrong it is extremely important to have a good communications plan in place in order to avoid escalation and minimize damage. I can help even when everything has gone wrong, something can usually still be saved and used as a learning tool for the future.
It is said that hard in practice and easy in combat. Therefore, I offer an opportunity to discuss the potential crises with the team and practice reactions in a crisis simulation.